This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
The Platform is owned by TwarIT Mobility Solutions Private Limited a company incorporated under the Companies Act, 1956 with its registered office at 101 Varsha Airawat Building Baner Hill Road, Baner, Pune-411045 India (hereinafter referred to as "TwarIT").
The person who is using the service should be registered to the system as a user/ customer. For registering as a user/ customer the person who uses the service should download the 4eV application from the Play store and register themselves as user/ customer by providing personal information such as phone number, email & name. Additional personal information might be required after registration subject to services requested by the user/ customer.
The user can access the charging points with the help of 4eV App or through CMS dashboard. Charging Session The charging session starts from the time when the user connects to the charging point through app/ CMS dashboard & the session is considered ended when the timer runs out for the session. Also, the session is considered ended if the user/ customer terminates the session manually from the App/ dashboard. It is the customer's responsibility to make sure the charging begins & completes correctly. To ensure the charging has begun, the user/ customer can refer to the LED status of the charger.
In case where the user/ customer needs a refund, it can be raised through the user can reach out to the TwarIT team by sending an email to email@example.com with the reason for refund of fee. Refunds will be processed only for requests submitted within 72 hours of the booking. Refund requests raised after 72 hours of the booking date shall not be eligible for refunds. The approval/ settlement of the refund requests can take up to 3 to 5 business days.
The Types of Personal Data/Sensitive Personal Data We May Collect
You may provide us with the following personal information:
The information we collect from you may be used for the following purposes:
Grievance Officer- Pankaj Verma