Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

The Platform is owned by TwarIT Mobility Solutions Private Limited a company incorporated under the Companies Act, 1956 with its registered office at 101 Varsha Airawat Building Baner Hill Road, Baner, Pune-411045 India (hereinafter referred to as "TwarIT").

By signing in or accessing or using this Platform (as defined hereunder) you hereby accept these Terms and Conditions including the policies. Do not continue to sign in and/or access and/or use our Service (as defined hereunder) and/or Platform if you do not agree to or accept all of the Terms and Conditions stated on this page. SIGNING IN, ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE/APPLICATION OF TwarIT INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS HEREUNDER INCLUDING POLICIES, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

Refund Policy for Charging Session

User Registration

The person who is using the service should be registered to the system as a user/ customer. For registering as a user/ customer the person who uses the service should download the 4eV application from the Play store and register themselves as user/ customer by providing personal information such as phone number, email & name. Additional personal information might be required after registration subject to services requested by the user/ customer.

Connection to the service

The user can access the charging points with the help of 4eV App or through CMS dashboard. Charging Session The charging session starts from the time when the user connects to the charging point through app/ CMS dashboard & the session is considered ended when the timer runs out for the session. Also, the session is considered ended if the user/ customer terminates the session manually from the App/ dashboard. It is the customer's responsibility to make sure the charging begins & completes correctly. To ensure the charging has begun, the user/ customer can refer to the LED status of the charger.

Procedure for requesting Refund

In case where the user/ customer needs a refund, it can be raised through the user can reach out to the TwarIT team by sending an email to support@twaritmobility.com with the reason for refund of fee. Refunds will be processed only for requests submitted within 72 hours of the booking. Refund requests raised after 72 hours of the booking date shall not be eligible for refunds. The approval/ settlement of the refund requests can take up to 3 to 5 business days.

Eligibility Criteria for Refunds

• The device is unable to provide output even when there is power supply.
• The device is inaccessible due to any software/ firmware related issue from the TwarIT team. (For example: "Charger Error", "Unable to access Charger", "BLE/ Connectivity issues", "Start charging" commands are not executing, "Searching for charger", etc.)
• The device is inaccessible due to any hardware related issue from the TwarIT team. (For example: Relay issue, Internal Components damaged, PCB damaged, etc.).
• The device should be in warranty for this scenario. If the device is not under warranty at the time of request, this shall not be considered for refund.
• The device is moving to an auto- cut off state automatically after sending "start charging" commands.
• Device in "Programming Error" state due to firmware issue. (Please refer LED stats to identify the state of the device.)
• The device stopped abruptly due to some technical issues. Here, in cases where there are Energy consumption values, partial refund can be done based on the usage.
• In cases where the payment was successful & the user was unable to go to the booking page, the transaction id shall be collected from the user & cross verify the same with the concerned team internally. If found eligible, refund shall be processed for the user.
• For any other cases, (For example: MCB not ON while trying to book, Damaged device, Bookings with proper energy consumption, fake bookings, wrong booking id, etc.) refunds shall not be considered.
• In cases where the payment has failed, refunds shall not be considered as the user will be refunded automatically within 7business days by the payment gateway itself.
• Any failure/ error happening during the transaction time can be from both parties (TwarIT team & the Payment Gateway). In these cases, transaction id shall be collected from the user & cross verify the same with the concerned team internally. If found eligible, refund shall be processed for the user.
• DISCLAIMER: THE PROCESS MAY TAKE UNEXPECTED LONG TIME DUE TO TECHNICAL ISSUES FROM THE BANKING PARTNERS.

Privacy Policy

TwarIT owns and operates CMS SaaS,Fleet Operations SaaS,DaaS and IoT products, which will be referred to as "we," "our," and "us" in this Privacy Policy.

You agree to the Internet Privacy Policy of the website ("the Website"), as well as the privacy policies of all TwarIT products, by using TwarIT products, which include the website, and CMS SaaS,Fleet Operations SaaS,DaaS and IoT products. We are devoted to protecting our users' privacy at TwarIT. We value your privacy and want you to be able to use and enjoy our Website and product without having to give over any of your personal information. The Privacy Policy governs the collection and use of personal data you may provide to us when using our product and/or services.

This Privacy Policy supersedes any other terms and conditions that may apply to TwarIT Product and services. We do not release any personally identifiable information about you to any third party without your permission unless otherwise stated in our Privacy Policy. This Privacy Policy should be read on a regular basis to keep up with any changes.

How We May Collect Or Receive Personal Data From You

TwarIT may acquire or receive personal data from you in a variety of ways as a result of your usage of TwarIT products. You can choose to provide your personal data and other information to us via the Website's many communication channels, such as form submissions, chat submissions, blog subscriptions, emails, and phone calls. When you access, view, and use the Website, we may use cookies or similar technologies to gather some Website usage information.

The Types of Personal Data/Sensitive Personal Data We May Collect

You may provide us with the following personal information:

• Name and phone number
• Your Pincode
• Contact information including email address
• Your date of birth
• Your gender
• Demographic information such as Pincode, preferences and interests
• Financial information such as bank account numbers, credit card numbers, debit card numbers, and other payment instrument numbers
• Any additional items of "sensitive personal data or information," as defined by the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011, which were enacted under the Information Technology Act of 2000.
• Your communication device's identification code, which you use to access TwarIT products or otherwise interact with TwarIT
• Other information relevant to customer surveys and/or offers
• The phone contact information like name, address, email, phone number, instant messenger information and organization.

How We May Use The Data We Collect

The information we collect from you may be used for the following purposes:

• Processing your requests/inquiries
• Correspond with you
• To support products or services you have obtained from us
• Internal record keeping
• Improvement of our products and services
• To conduct analysis of data
• Sending periodic promotional emails about new goods, special deals, or other information that may be of interest to you for marketing purposes. For the same reason, we may contact you via email or phone.
• For proper administering of TwarIT products
• Internal evaluations and data analysis for TwarIT goods are required (e.g., to determine the number of visitors to specific pages within the Website)
• To surveying and doing academic research
• To maintain the quality of TwarIT products
• To put information security practices in place
• To find out if there are any security flaws, computer contamination, or computer viruses.
• To look into, prevent, or respond to criminal actions including suspected fraud.
• As part of an inquiry or internal audit, do forensics on the affected computer resource.
• Security and Access To Information
• TwarIT will aim to ensure the security, integrity, and privacy of any personal data or sensitive personal data that you may provide to us when using the Website. If you notice that the information we have on file is missing or wrong, please contact us to update it.

Contact Us

Please contact us using the contact information listed on support@twaritmobility.com or +9199571719721 if you have any queries regarding this Privacy Policy.

Grievance Officer- Pankaj Verma